Student Information
Suitability to attend Programmes may have been appropriate at the time of enrolment, however, CPS does recognise that circumstances can change. If personal concerns arise students may discuss these issues with any member of CPS or their tutor. Matters may include financial problems, advice, personal development, personal problems and Programme planning.
CPS Tutors are qualified to refer students to the most appropriate help.
It is CPS’ responsibility to report any allegations of child abuse or serious concerns regarding children at risk.
Students will be expected to successfully meet a number of assessment requirements which may include but are not limited to:
• Workbook completion
• Assisgnments
• Multi-choice questions
• Role Plays
Submitting Workbook (Child Protection Studies Programme only)
Completed workbooks should be submitted on the last day of the Programme to tutors. Wherever possible workbooks will be marked and returned within 21 working days of receipt.
Submitting Assignments (Diploma only)
All assignments MUST be handed in on the due date. Students are welcome to submit draft assignments ahead of due dates for feedback from the tutor.
Extensions may be granted in exceptional cases (evidence maybe required).
Late assignments will be penalised as follows:
Up to one month late – Mark less 10%
Between one month and two months late – Mark less 20%
Over two months late – Assignments will not be marked / failed result
Re-submitting Work
Students are given opportunities to re-submit work that does not meet required outcomes. There is no limitation on how many times work may be submitted to meet the required outcomes. However, CPS reserves the right to recover costs after work has been submitted more than twice.
To successfully gain your qualfication you must achieve the following:
Child Protection Studies Programme - 100% Attendance
- 100% in Workbook assessment
- Completion of Post Course Report
- 100% in submission of Preparing and presenting a fact sheet and Preparing and presenting a media analysis
- 80% in the Multi-choice question test
Diploma in Child Protection Studies - 100% attendance
- 75% pass rate in all seven assignments
Certificates will be forwarded to you when all criteria has been successfully met and fees are paid in full. Deadlines for assignments must be met to achieve qualifications. For the Child Protection Studies Programme, students will have up to two years to complete qualifications. Requests made after this date, will require full completion of the programme, including attendance.
Should a student dispute the decision made by CPS in assessment results, they are able to formally appeal to CPS in the first instance. Should a student still not be satisfied of the outcome, they may appeal against assessment decisions, in writing to: Te Kaiawhina Ahumahi (TKA) PO Box 2637, Wellington OR The New Zealand Qualifications Authority (NZQA) PO Box 160 Wellington 6015 Objective - to maintain the very best of personal relationships between CPS staff and students
- to resolve complaints quickly, co-operatively and amicably at an early stage through discussion and conciliation
- to protect the right of complainants by promptly acting to remedy the complaint, where such is valid and substantiated
- to protect to rights of persons complained against by ensuring the complaints are properly investigated and decisions made only on the basis of sound evidence, proper evaluation and by adhering to the principles of natural justice
- to empower both parties to the conflict by treating their grievances seriously and professionally whether or not these can be resolved through the process of discussion and conciliation.
Informal Conciliation Provision will be made for all complaints to be handled in an informal manner if so desired by the complainant. The complainant may arrange to meet with the tutor or staff member to resolve the conflict by discussion and conciliation. Any or all parties to this meeting may bring a support person of their choice. If conciliation fails, or if the complainant so chooses, the complainant may make a complaint in writing to CPS.
Written Complaints to Chief Executive All written complaints should be made to the Chief Executive except where the complaint is against the Chief Executive, in which case it should be directed to the Chairman of CPS’ Board of Trustees. Complainants should inform the other party of this action.
Receipt of all written complaints will be acknowledged in writing.
If the complainant does not want the complaint to be handled informally, the Chief Executive (or Chairman) is required to arrange a meeting with the two parties within six (6) weeks of receiving the written complaint. The intent of the meeting is to resolve the complaint by mediation. A record of the meeting must be kept by the Chief Executive (or Chairman).
i) All appropriate steps will be taken to ensure that the Chief Executive (or Chairman) has a clear understanding of facts.
ii) A discussion or meeting will be held with all parties involved
iii) Consultation will be held where appropriate with external advisors
iv) Options will be considered and a resolution reached
v) Resolutions will be conveyed in writing to all parties
Written Complaints to the Board If conflict remains unresolved through mediation the complainant should submit the written complaint to the Board of Trustees for investigation and consideration.
If this organisation’s internal complaints system is not effecitve in resolving this complaint, the student may forward the complaint to the New Zealand Qualfication’s Authority, PO Box 160, Wellington. Phone: 0800 724357 or email: helpdesk@nzqa.govt.nz
Complaint Against Student If the complaint is made against a student, and upheld by the Chief Executive, the Chief Executive may decide that: - a verbal or written warning will be issued, or
- the student’s continued enrolment be subject to a suitable behavioural contract being negotiated or
- the student’s enrolment is terminated.
Complaint Against Staff If the complaint is made against a staff member, and upheld by the Chief Executive, the Chief Execuitve may decide that: - a verbal or written warning will be issued, or
- more serious disciplinary action as appropriate will be taken.
Complainant to be Informed Complainants of written complaints to the Board of Trustees will be informed in writing as to whether their complaint was upheld.
CPS holds in a trust fund, money to cover the total maximum liable amount of personal student fees held in advance of completion of Programmes or modules. This fund is secured by a static trust deed in accordance with NZQA Policy. The Trustee is BR Legal Trustees Limited, C/- Beattie Rickman Legal, Solicitors, Hamilton.
In the event of a Programme Closure Event (where CPS is unable to complete a programme of study for which a student has personally paid fees) the student may seek a refund from the trust fund. In such circumstances, students should contact the Trustee in writing providing their name, address and contact phone number, programme name, date and code for which the fees were paid, a copy of their receipt and any other documentation. It is recommended that students attend any meetings arranged for students affected by a closure so that they know what is being put in place for them. Where a third party is to receive any refund of student fees from the trust fund this must be disclosed on th enrolment form.
By signing their application to enrol, the applicant is declaring that they are enroling as a student at CPS (“PTE”) and, that after signing their application form they cannot withdraw the following authorisation to the Trustee.
The applicant, in signing the application form acknowledges and agrees that: - If a Programme Closure Event occurs and the applicant transfers to an Alternative Provider with the approval of the Qualifications Authority, any amount agreed by the applicant, up to the Entitled Student Amount attributable to the affected applicant will be transferred from the Trust Fund to that Alternative Provider;
- If a Programme Closure Event occurs and the applicant owes money to a Loan Provider in respect of that programme, the Trustee is authorised to repay the Tuition Fees portion of the Entitled Student Amount attributable to the applicant, less any amount transferred to an Alternative Provider, directly to that Loan Provider to the extent required to settle the amount due to the Loan Provider;
- Subject to 2 above, if a programme Closure Event occurs and the Trustee refunds any amount directly to the applicant, the Trustee will refund the Entitled Student Amount attributable to them by way of direct credit to their bank account or cheque posted to the applicant’s last known postal address notified to that Trustee;
- If another party is entitled to receive any refund of the Entitled Student Amount attributable to the applicant, said applicant will provide the Trustee with the contact details of that party (as required by the last paragraph below) to which the refund should be sent;
- Personal information about the applicant and information about the applicant’s Student Fees may be supplied by the PTE to the Qualifications Authority, Auditor or the Trustee and by the Trustee or Auditor to the Qualifications Authority;
- After the payments contemplated in 1-4 above have been made, the trusts on which the Trustee was holding the Trust Fund will have been discharged;
- Any interested earned on the Trust Fund prior to payment under 1-4 above will vest in and be payable to the PTE for its own benefit, and the applicant will have no claim to such interest;
Capitialised terms used in their Application for Enrolment and these Student Fee policy and Acknowledgement notes shall have the meaning as defined in the Student Fee Protection Static Trust Deed between the PTE and the Trustee, a copy of which can be made available to the applicant by the PTE and the Trustee (“The Deed”).
The applicant warrants that details of any third party entitled to receive any refund on account of Student Fees have been disclosed on their Enrolment Application with CPS.
Accidents Staff and students are covered under the provisions of the Accident Compensation Act (ACC). All accidents occurring during classroom time should be recorded in the Accident Register, and reported to the tutor immediately. Accommodation Students are responsible for providing for their own accommodation needs at their own expense while attending training programmes. Cell Phones Out of consideration for others, students should make arrangements to ensure that they will not be required to answer cell phones during course delivery times. Children It is not recommended that participants bring their children to programmes. Because of the nature of the material being discussed, it is not appropriate or safe for children to attend.
Confidentiality All students should treat anything they see or hear about other students’ personal affairs as confidential. Students should not repeat or speak about anything that is discussed during the programme which is of a private nature or could result in a person’s private affairs being recognised. Each group is encouraged to develop a voluntary confidentiality agreement to keep personal disclosures confidential. CPS supports this action but cannot enforce or police such voluntary agreements.
Consideration for Others Students are asked to consider the needs of others at all times and to act in such a way that will develop positive relationships with staff and students.
Copyright Students should be aware of and adhere to the Copyright Act 1962. All material developed by CPS remains copyright to CPS and students wishing to reproduce this in any way must seek permission from the Student Services Team and give reasons for their requests in writing.
Disciplinary Policy & Procedure Students who do not adhere to the CPS Programme regulations will be given an initial verbal warning with an explanation that further infringements, followed by a written warning, could lead to their being withdrawn from the Programme. In cases of serious infringement a verbal and written warning may be given at the same time.
Any student who commits a statutory offence whilst on property where a Programme is being held, or while attending a CPS programme will be asked to withdraw. Fees will not be refunded when a student is asked to withdraw from the Programme.
Dress Students are asked to ensure that their dress and appearance is comfortable and appropriate for classroom study.
Drugs & Alcohol Participants may not attend Programmes while under the influence of illegal drugs or alcohol and may not bring illegal alcohol or drugs on the premises where a programme is being undertaken.
HIV & Infectious Diseases All staff and students have the right to participate without discrimination in any training programme. Students are expected to take responsibility for ensuring that no other person is put at risk of infections by the student’s behaviour.
Language Competency Students are expected to have an adequate level of competence in written and spoken English to allow them to participate in the programmes both verbally and in writing. Help is available to students with completing the CPS workbook if required. Students should notify CPS in advance that they require help or should explain their needs to their tutor. Students undertaking the assessment against NZQA Unit Standards will be expected to complete several written assignments and must have the competency to fulfil these requirements.
Parking CPS takes no responsibility for vehicles while students are attending programmes.
Personal Property Care should be taken of all property. Students will be responsible for any damage or loss they cause to CPS or any buildngs and property used during the duration of the programme. CPS takes no responsibility for loss or damage to students’ property caused by other students or persons other than CPS staff or tutors.
Smoking Smoking is not permitted inside any building associated with CPS programmes or management.
|
